Shipping policy

Production lead time

Please note that our production lead time is 1-2 weeks after confirming the order and receiving a payment. Ready to ship items are processed and shipped within 1-3 business days.

Shipping costs

Shipping fees are not included into the price and will be added to your order during the check-out process before the purchase. Shipping costs are automatically calculated at checkout according to the delivery destination and selected delivery method.

We are offering free standard worldwide shipping on all orders over € 200 / $ 212.

When returning a parcel, the client is responsible for the shipping costs of both ways, meaning that these amounts will not be included in a refund.

Delivery methods

For Standard shipping, we use Deutsche Post. For Express delivery – DHL and FedEx courier services. Feel free to choose the preferred shipping option at the checkout.

Transit time

The indicated delivery times are general time frames established by the shipping companies. These transit time frames are added to production lead time.

Standard shipping 

  • European Union: 5-10 business days
  • United States, Canada: 5-17 business days
  • UK: 6-12 business days
  • Everywhere else: 10-25 business days

Express shipping

  • United States, Canada: 3-4 business days
  • European Union: 1-2 business days
  • Australia, New Zealand, China: 5-9 business days
  • Everywhere else: 3-6 business days
Tracking

All our shipments are trackable. You will receive an email notification with the tracking number after the parcel has been dispatched. If you haven’t received the tracking number, please check your spam folder, or contact us at j.skardz@gmail.com.

Customs and import fees

If you have placed an order for delivery outside of the European Union, please note that customs fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. Jurga Linen is not responsible for any customs fees and/or import duties you might incur.

Unfortunately, we have no control over these charges and cannot inform you what the cost may be as customs policies and import duties vary widely from country to country.