Refund policy
We accept cancellations within 24 hours of order placement. Buyer is responsible for making requests within this timeframe.
Returns and ExchangesWe have a 14-day return and exchange policy, which means you have 14 business days after receiving your item to request a return or exchange.
You will receive a refund, if returned items are in the same condition as they were in upon your receipt. This means that the items should not be damaged, soiled, washed, altered or worn (other than to try them on) and that any labels or tags should be intact.
To start a return or exchange, contact us at j.skardz@gmail.com. If your return or exchange is accepted, we will send you the instructions on where to send your package.
ExchangesIn addition to Return process, we offer Exchanging. You may return the item you have, and once the return is accepted, make a separate purchase for the new item.
Responsibility for ReturnsCustomer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.
Since all returns are the responsibility of the customer, at his own cost. Therefore, we advise you to send your return with a reliable service that provides tracking, proof of delivery, or purchase shipping insurance.
RefundsUpon receipt of the returned items, we will fully examine them. If approved, you’ll be automatically refunded on your original payment method.
The refundable amount only applies to the price that was paid for the item, meaning the shipping costs (of both ways) will not be refunded and remain the customer's responsibility.
Lost packages will not be refunded.
Non-returnable itemsUnfortunately, we do not accept returns of custom and personalized products. as well as Gift Cards.
Please get in touch if you have questions or concerns about your specific item.
Damages and issuesPlease inspect your order upon recieving and contact us immediately if the item is defective, damaged or if you receive the wrong item.
ContactsShould you have any issues, you can always contact us on any return questions: j.skardz@gmail.com